Warranty and support Information
Here at Steve Morris Engines, we pride ourselves on providing engine packages and components that are tried, tested and reliable. In fact, we've built our reputation on helping people go very fast, very reliably.
All that being said, there are many variables that contribute to engine and component reliability once it leaves our shop. It's no secret that these components get pushed hard, along with the variables, which are not limited to, but include things like installation configurations, tuning and setup adjustments, and how an engine and it's components are driven.
We make every effort to take great care of our customers, and are confident that we are always more than fair. However, because of those variables, the intended use of these products, and the conditions to which these products are exposed, we are not able to offer warranties or guarantees (performance, reliability or otherwise) on our engines or parts. In addition to our custom components, we typically include components from individual third-party / OEM manufacturers which may have OEM-provided warranties. If warranty services are required on these individual components, then the end-user is responsible to work directly with the third-party OEM suppliers to resolved any issues.
With the continual growth in our business, we have had to change our Support Policy. In order for us to provide any level of support (tuning-related, general combination inquiry, camshaft recommendations, etc), we require that the part(s) you are asking about be purchased through us directly. It is not fair to the customers who have invested their hard-earned money with us, to offer a service for free or at a greatly reduced price.
This level of support is just one of the value-added benefits when making your purchase through STEVE MORRIS ENGINES. Our experience with these combinations will ensure your overall success and happiness with your investment!
If you have any questions about this or our service, please feel free to contact us at 231-747-7520 or firstname.lastname@example.org and we'll be happy to answer any questions that you may have!
Thanks again for your business and continued support,
The SME Team